Tenant Services`

As a tenant looking for a property to rent from us, we understand there is a lot of information to take on board, especially if you are a first time renter ! Therefore we have put the below as an easy to read guide on ow to rent a property from us and what to expect costs wise.

Here is an example of a property that’s renting at £850pcm.

So first you have viewed the property after getting an appointment confirmed from Power Property Management.

If you then would like to offer on the property, you would send us an email with the address of the property in the subject line EG 123 St John Street Ipswich & send this to info@powerproperty.co.uk  

Once confirmed by the Landlord that they have accepted your offer, we will then ask you to make a payment to us called a holding fee, (equivalent to 1 weeks rent)

To calculate this, based on the property above £850 x 12 = £10,200 / 52 weeks = £196.15

Once this fee is then taken from you, we will remove the property from the market and nobody else will be able to view it or offer on it.

About 7 days before your expected move in date that we agree between all parties, you will then pay the balance of the deposit (remaining 4 weeks) which will be 4 x £196.15 = £784.60, add this onto the 1 week holding fee gives us 5 weeks deposit paid at a total of £980.75. This deposit is then transferred to the Tenancy Deposit Scheme

You will be provided with a certificate of where your deposit is held and a reference number for you to keep safe.

2-3 days before your planned move in date, you will then pay your 1st months rent in advanced. So lets assume you move in on the 1st of the month, your first months rent in advance would need to be paid by at least 29/30th of the previous month. Your next rent payment date then will be the 1st of each month going forward for as long as your tenancy remains in place.

While every reasonable effort is made to ensure the accuracy of descriptions and content, we should make you aware of the following guidance or limitations. 

1. These particulars do not constitute part or all of an offer or contract. 
2. The text, photographs and plans are for guidance only and are not necessarily comprehensive. 
3. You should make your own enquiries regarding the property, particularly in respect of furnishings to be included/excluded and what parking facilities are available. 
4. Before you enter into any tenancy for one of the advertised properties, the condition and contents of the property will normally be set out in a tenancy agreement and inventory. Please make sure you carefully read and agree with the tenancy agreement and any inventory provided before signing these documents.
5. Money laundering regulations: Prospective tenants will be asked to produce identification documentation during the referencing process and we would ask for your co-operation in order that there will be no delay in agreeing a tenancy. 
6. Once a holding fee is received the property will be taken off the market and kept for you while the referencing checks take place.
7. These checks will be carried out in 24 hours, or as fast as you can submit your info.
8. Upon success of being offered the property, you will be required to send us the following within 24 hours of accepting – 

• • 3 x months bank statements.
  • 3 x months pay slips.
  • Copy of Id.
  • Copy of utility bill in your name at current address.

As a firm accredited by safeagent, at Hayden Power Property Management Ltd we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.

Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure below.

Please put your formal complaint in writing either by email or letter, including as much detail as possible.

You can ask someone to help you put your complaint in writing if you wish. If you cannot put your complaint in writing, please contact us so we can document your complaint for you.

When contacting us, please tell us:

• Your name and contact details
• Confirmation of what your relationship is to the property
• The full address of the tenancy property if you have those details
• The aspect of our service you are complaining about
• How you would like us to put matters right

We will then respond in line with the timeframes set out below.

You can get in touch in two different ways – either by post: 

Hayden Power
Power Property Management Ltd, 7 The Square, Martlesham Heath, Suffolk IP5 3SL

Or by email: info@powerproperty.co.uk

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure.
• We will investigate your complaint. A formal written outcome of our investigation will be sent to you within 10 working days of sending the acknowledgement letter. If there is a reason why we need more time than this we will tell you why.
• If, at this stage, you are still not satisfied with the outcome, you should contact us again and we will arrange for a separate review to take place by a more senior member of staff.
• We will write to you within 10 working days of receiving your request for a review, confirming our final viewpoint on the matter. If we need more time than this we will tell you why.

If you still remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP

01722 333306
admin@tpos.co.uk
www.tpos.co.uk